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Managed IT Services

We provide the critical reinforcement your IT team needs.

Streamline your operations

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Guard against cyber threats

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Get prompt support and slash downtime

Technology Challenges Never Stop

  • Are you struggling to find skilled IT professionals locally?
  • Frustrated by one-size-fits-all solutions from big providers?
  • Are you stressed about achieving goals within a tight tech budget?
  • Worried about vulnerabilities to cyber threats?

If you’re always running to keep up, it’s time to ease your IT burdens.

We Put the “Service” in Managed IT Services

At Rhize Tech, we understand that fighting tech issues can be overwhelming. Rest assured, our commitment goes beyond providing solutions. We strive to put the “service” in managed IT services, offering not just technical expertise but a supportive partnership. 

Your journey through your business technology is important to us, and we’re here to lend a helping hand.

  • 2023 Inc. 5000 Fastest Growing Companies
  • 2023 ChannelCo CRN Top 150 Fastest Growing Company
  • 2023 ChannelCo CRN Managed Service Provider 500

Managed IT Solutions

networking it services

LAN/WAN/Wi-Fi Optimization

Connect seamlessly with optimized and secure local and wide area networks.

Collaboration

Data Center Management

Safeguard your data and streamline operations with expert data center management.

Cyber Security

Robust Security Measures

Protect your business from cyber threats with comprehensive security solutions.

Data Center & Cloud

Servers, Storage and Virtualization Management

Efficiently manage servers, storage and virtualization needs for optimal performance.

project management it services

Communication and Collaboration Enhancement

Boost productivity and communication within your organization with collaboration solutions.

Options to Suit Your Needs

As part of our enterprise managed IT services, Rhize Tech offers: 

  • Managed cloud and data center:  Let Rhize Tech help you plan, migrate, optimize and operate your cloud assets and data center. Rely on our experts to work as an extension of your team.
  • Managed network and connectivity: Optimize and scale your enterprise infrastructure for seamless operations. Using a layered and holistic support model, Rhize Tech’s expert team designs, implements and manages critical network operations for your organization.
  • Managed cybersecurity: When you work in a regulated industry like healthcare or finance, you need a managed service provider that understands compliance and cybersecurity. We’re committed to providing the highest level of risk mitigation, threat tracking and response.
  • Managed security identity and event management (SIEM): Get the proactive incident investigation and escalation support you need with our 24x7x365 proactive monitoring.

Big Support for Small Businesses

For small to midsize businesses, Rhize Tech offers two pre-configured service bundles: Essentials and Elite. While each provides strong day-to-day network management and maintenance, the Elite bundle includes more advanced and proactive services: especially in the areas of security and recovery. 

The Elite package takes a much more forward-thinking approach to security through AI-based threat hunting, risk-based authentication and endpoint health postures.

Here’s what is included:

Essentials

Core services

Device management monitoring, network monitoring, NIST compliance assessment, Microsoft Business Premium license, disk encryption and security information and event management (SIEM) monitored log ingestion.

Email security

Including basic spam filtering, email encryption, data loss protection and more.

Endpoint protection

Including 24/7 threat monitoring, advanced managed detection response (MDR), user behavioral detection and prevention, and endpoint protection platform.

Multifactor authentication/single sign-on

Including passwordless authentication, trusted endpoints and push phishing protection.

Network security

Including cybermesh data centers, traffic forwarding, zero-trust network access, VPN, next-gen cloud firewall, intrusion detection and protection (IDP) and much more.

Elite

Core services

Device management monitoring, network monitoring, NIST compliance assessment, Microsoft Business Premium license, disk encryption and security information and event management (SIEM) monitored log ingestion.

Email security

Including all services in Essentials package, plus domain fraud protection, web security, SIEM/SOAR/XDR integration, threat hunting and response, automated workflows and security awareness training.

Endpoint protection

Including all services in Essentials package, plus autonomous threat hunting, automatic remediation (Mac/Linux) and advanced reporting and analytics.

Multifactor authentication/single sign-on

Including all elements of Essentials package, plus device health posture, risk-based authentication and threat detection.

Network security

All the comprehensive elements of the Essentials package.

Discover Add-On Managed IT Services

In addition to the pre-configured bundles, Rhize Tech also offers clients the ability to add certain service options to truly customize and balance service versus budget constraints.

Our most popular add-ons are: 

  • Managed workstation, server and cloud backups.
  • Network management of switches.
  • Cameras.
  • PCI and HIPAA assessments. 

Are You Just Getting By?

A lack of robust IT support can be costly: Downtime, data loss and security breaches can have profound consequences for your business, impacting productivity, profitability and even your reputation. 

At Rhize Tech, we believe in not just preventing these losses but propelling your organization ahead with proactive and comprehensive managed IT services.

Free Security Risk Audit

Are you leaving the doors open for cybercriminals to invade your organization? With a security risk audit from Rhize Tech, you’ll learn: 

  • Where the gaps are in your security practices. 
  • How employees can help defend your company from scams, phishing and breaches. 
  • What measures you need to take to qualify for effective cyber insurance.

Don’t put your company’s data and reputation at risk. Know more and be better protected with guidance from our experts. 

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Frequently Asked Questions

A managed service provider (MSP) is a company that supports your organization’s IT requirements, encompassing your network and infrastructure, typically through a flat monthly fee that covers all services. The unique aspect of this payment model is that MSPs have a strong incentive to ensure the continuous operation of your systems. Their compensation remains the same, whether they dedicate five hours to proactive monitoring and preventing issues or 50 hours to resolving technical problems and outages. 

A managed IT services provider goes beyond offering simple support (although that is one of the services they provide). They don’t wait for things to break before taking action; instead, they proactively work to enhance your systems to ensure uninterrupted operations. The goal is to boost productivity and enhance security. 

The role of an MSP is multifaceted and involves monitoring and safeguarding all your endpoints, such as devices and computers, as well as your data and infrastructure, including servers. Additionally, they take a proactive approach to monitor and manage network patches, preventing disruptions. The best IT providers function as partners to your business, assisting you in staying ahead of the latest technological trends and helping you plan for future IT needs.

Finding managed IT services providers in Colorado’s mountain communities can be challenging. When comparing possible partners, start by asking these questions:

  • What is your average customer (CSAT) satisfaction rating? What’s the period of time that covers? Will you provide references of that score?
  • Do you monitor and support 24/7/365? For all issues or only urgent ones? Who decides the urgency?
  • Is your office in our area? If not, where are your headquarters? Will you come to our offices if needed?
  • How quickly do you respond to support tickets or issues? What response can we expect and what are your resolution time frames?
  • What are the terms of your contracts?
  • Can you provide references from similar current clients in our industry?

When you hire an outside vendor to provide as-needed support for your team, it is called IT support (or helpdesk) outsourcing. These services may be part of a suite of services or a standalone solution. Typically, you can reach support staff by phone, email (or support ticket system) or chat.

Help provided to address issues may include:

  • Running diagnostics.
  • Installing or updating programs.
  • Repairing or making changes to hardware or software.
  • Escalating unfixed issues to someone with more experience.
  • Follow-up to ensure that customer issues were resolved.

Using a managed IT services provider as your support team provides additional benefits. Your MSP team will be familiar with your organization and its network inside and out, so it will be easier for them to fix issues with a long-term solution. Remember, this is the same team that is proactively working to prevent issues in the first place.