Saving Lives through Quick Action: Rhize Tech Engineer’s 2-Hour Drive to Northern Colorado PSAP Averts Disaster During Failed Voice Gateway Crisis

When a PSAP Voice Gateway at a project site in northern Colorado failed, leaving a 911 PSAP working on only one line (meaning that if they had more than one 911 call come in, the second caller would not get through the dispatch, potentially causing a life-threatening scenario), one of our engineers drove 2 hours there at 1 AM to repair it.
A failed router once left a major hospital without voice service for 7 hours. The issue required the manufacturer to make 2 trips from Denver delivering failed hardware and required our engineer to quickly build a brand-new, functioning configuration under a great deal of pressure.

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Rhize Tech is a global team with a local footprint. As a managed service provider (MSP), were were born in the mountains to provide service to mountain and hard-to-reach remote communities. Since 2016, our team has provided IT consulting, support and infrastructure for enterprises and SMBs in Eagle, Colorado, and surrounding valley area. We specialize in healthcare and hospital IT, and provide comprehensive cybersecurity solutions. In addition to data center and cloud services, we offer hardware procurement along with network management. Count on our knowledgeable, Eagle-based team to develop your IT strategy and give you expert guidance.