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5 Things You Should Know About Your Current (Or Next) IT Support Company

For large and small business owners alike, having a reliable IT support company on call is essential for operations. Whether you’re currently working with an IT support company or considering partnering with one, here are five important factors you should consider to make sure the managed service provider you choose aligns with your organization’s unique needs.

1. Service Level Agreements (SLAs)

Service level agreements outline the terms and conditions of the services an IT support company provides. SLAs help set clear expectations regarding response times, issue resolution and the overall support structure the IT support company will provide. Make sure the SLAs set out in the IT support company’s contract align with your business requirements. If they don’t, conflicts could pop up down the line. 

With a clear agreement up front, you should feel less stress, because you know what to expect. If you’re currently using a managed service provider, are they living up to the SLAs you agreed to? 

2. Reliable Monitoring and Maintenance

A reliable IT support company actively monitors your systems to prevent issues before they occur, while maintaining security protocols. When searching for a partnership, inquire about the proactive measures the support provider will take. These could include regular system updates, security patches, endpoint monitoring and performance optimizations. Do you know what steps your current IT provider is taking in terms of monitoring and maintenance? With a proactive approach, your organization should experience fewer unpleasant technology surprises and recurring IT issues. 

3. Scalability

Ensure that your IT support company can scale its services according to any potential organizational expansions, and still provide the services you need. Discuss your growth plans with your current or new provider and ask how the company can accommodate your changing needs, including additional users, devices and locations. You might also ask about how cloud computing could help your organization stay flexible and efficient. 

4. Security Measures

Cyber threats and the need to comply with industry regulations can not be overlooked. Your IT support company should have complex security measures in place to protect your sensitive data from potential threats. Discuss their overall approach to cybersecurity, including firewalls, antivirus software and data encryption. Research these and have conversations with potential partners to ensure that your current provider is on the right track. Wondering where your organization stands in terms of security? Find out with a free security assessment

5. Client Testimonials

As with any outsourced services, be sure to ask for client references and testimonials before choosing a vendor or partner. Hearing about the experiences of other business owners can provide valuable insights into the company’s overall satisfaction, as well as give a holistic view of what to expect. Don’t hesitate to reach out to current clients to gather firsthand, transparent information.

An IT Support Company That’s Here for You

Choosing the right IT support company is a critical decision that directly impacts the efficiency and security of your business. At Rhize Tech, we offer services rated as top-notch by satisfied customers, and we’d be more than happy to partner with you. Contact us today to get started.

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